We're Already
On Our Way.
Hospital-grade remediation crews. Pressed uniforms. Certified documentation. When the call comes at 3 AM, we answer — and we arrive.
“Most firms don't call us until hour 48. By then, you're not fighting water — you're fighting mold.”
The 72-Hour Window Nobody Tells You About
When a pipe fails inside a server room or a basement mechanical space, the visible water is the smallest problem. Within 24 hours, moisture has migrated into drywall cavities, subfloor panels, and cable conduits. By hour 72, IICRC S500 standards classify the structure as a Category 3 loss — and your insurance adjuster starts asking questions you don't have answers to.
Dispatch crews carry thermal imaging cameras and calibrated moisture meters on every truck. We don't estimate dryness — we document it, with timestamped readings your carrier accepts without dispute.
Moisture mapping
Thermal imaging within the first 15 minutes on-site. Every affected zone logged.
Extraction & drying
Industrial extractors remove standing water. HEPA-filtered air movers placed to spec.
Continuous monitoring
Remote sensors left on-site. Daily moisture logs emailed to your adjuster.
of water claims closed without dispute
average dispatch call answer time
commercial properties restored
critical remediation window
Chemical Foam in a Restaurant Kitchen Isn't a Cleaning Problem. It's a Liability Problem.
A Class K suppression discharge leaves behind a thick alkaline residue that contaminates every surface, every vent duct, and every food-contact area in the kitchen. Health department re-inspection requires certified decontamination with documented proof — not just a mop and a bucket.
Our biohazard lead maintains chain-of-custody documentation from first contact through final clearance testing. Every waste manifest, every personal protective equipment log, every surface sample — organized in a single digital packet your insurer and health inspector accept on the first submission.
Chain of Custody Protocol
“Insurance adjusters don't close claims on trust. They close on documentation. We hand them the file.”
22 Trucks. Pre-loaded. Staged across the metro.
Every Dispatch vehicle is pre-staged with a full equipment manifest — not a van that stops at a supply depot at 4 AM. Our fleet coordinator tracks real-time positioning and routes the nearest certified crew before the intake call ends.
“By the time you hang up, we've already dispatched. The ETA you get is the ETA we hit.”
Average On-Site Response by Zone
Based on 1,847 emergency dispatches — trailing 12 months
Fleet Readiness — Live Status
Trucks staged
Crews certified
Active calls now
The people who call at 3 AM call us again.
Dispatch has handled over 4,200 commercial emergency calls in the last three years. Ninety-one percent of property managers who use us once put us on their emergency contact sheet permanently. Here's why.
“Sewage backed up through our lobby at 11:30 PM on a Thursday. Dispatch had a crew in pressed uniforms on-site by 12:47 AM. The documentation packet they handed me the next morning was exactly what my carrier needed — no back-and-forth, no supplemental requests. Claim closed in eight days.”
Patricia Nguyen
Senior Property Manager — Meridian Commercial Group
“We had a burst sprinkler line flood a server room during after-hours. I called Dispatch before I called my own IT team. They were there, they were calm, and they had thermal cameras on the walls before my team even arrived. Saved us from a Category 3 classification.”
James Okafor
Director of Facilities — Harwell & Sutton LLP
“As an adjuster, I've seen remediation companies submit documentation that takes three rounds of review. Dispatch submits once. Their chain-of-custody packets, moisture logs, and waste manifests are organized better than most firms I work with.”
Sandra Reyes
Senior Claims Adjuster — Vantage Insurance Group
Trusted by property managers across 6 commercial districts